For the best and quickest response when contacting our Company by e-mail, click on the line below under Contact Us. Please be advised that e-mail is not the best way to report a problem with your cable service!  Please call our office at 1-518-943-6600 during regular office hours; or After Hours 1-518-943-6600 , option 1 for our after hours answering service to get prompt service for a cable problem.

If you are in need of reporting an outage please call the office or send us a message via podium below.
For new service requests, click here. For disconnect requests, click here. For billing inquiries, please fill out this form here.

New York State Customers:
For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).

DPS complaints may be directed as follows:

Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a – 4:00p)
Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223