Lifeline Assistance Program
Lifeline is a federal program that helps qualified individuals lower their monthly cost of phone or internet service. You can apply your monthly Lifeline discount to either your phone or Internet service, but you can only receive a discount on one option: phone or Internet.
THE LIFELINE ASSISTANCE PROGRAM IS AVAILABLE IN PARTS OF OUR SERVICE AREA!
PLEASE CALL FOR DETAILS 1-800-342-5400
This service is non-transferable, only eligible consumers may enroll in the program, and the program is limited to one discount per household. Eligible customers will receive a credit per month on their Mid-Hudson bill depending on the service they receive. Residents of federally recognized tribal lands may receive an additional reduction. Additional state support may be available.
Mid-Hudson Lifeline Packages
|Broadband||25 Mbps download by 4 Mbps upload||$29.95 per month|
|Basic VOIP||Unlimited Long Distance Calling in Continental US.|
No equipment charges
|$14.95 per month|
Eligible consumers will receive a monthly credit on their Broadband and VOIP account of $9.25 per month OR a monthly credit on the VOIP ONLY phone service of $5.25 per month.
HOW TO APPLY FOR LIFELINE CREDITS
Apply Online: You can apply online by going to the Lifeline National Verifier consumer portal at https://www.lifelinesupport.org/national-verifier/ and creating an account. Be sure to write down the information you entered in the portal because you will have to sign up for Lifeline through Mid-Hudson exactly the way you signed up in the National Verifier, including capitalizations and abbreviations. You may find out if you qualify for Lifeline through the website immediately after applying online. If you do qualify successfully, you will receive an Approval Code Application ID (Q#). If the Lifeline National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.
Apply by Mail: If you choose not to apply online, you can apply by mail. Visit the Lifeline National Verifier at https://www.lifelinesupport.org/national-verifier/. Select the state you live in and then click “paper form”. Fill out the form online and then print it. Please make a copy as you will need it as a reference because you will have to sign up for Lifeline through Mid-Hudson exactly the way you signed up in the National Verifier, including capitalizations and abbreviations. Then, mail in your completed Lifeline Program Application Form, Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. The Lifeline Support Center’s mailing address is:
Lifeline Support Center
PO Box 7081
London, KY 40742
If you supply your email address in Section 2, the Lifeline Support Center will contact you by email to let you know if you qualify for Lifeline. Otherwise, the Lifeline National Verifier Support Center will contact you by mail to let you know if you qualify for Lifeline. You will also receive an Approval Code Application ID (Q#).
After you have been approved AND have received an Approval Code Application ID (Q#), you then need to notify Mid-Hudson in order to receive Lifeline credits on your Mid-Hudson account. To notify Mid-Hudson, please call 800-342-5400.
Once the Mid-Hudson Lifeline team successfully approves your Information form, Lifeline credits will be added to your Mid-Hudson account.
If you have questions with the National Verifier process, contact USAC at (800) 234-9473.