Help & Support
We offer several convenient ways to get the help you need. Whatever it takes to assist you, we’re here. 24/7.
FAQ's
Service questions & answers are presented here in the FAQs area.
Account Questions
Questions or quick links to your cable account and email account.
Chat with us
Chat with a Mid-Hudson Cable agent and get the fastest answers to your questions.
Top Questions
- What is the difference between analog and digital channels?
- What is the difference between coaxial cable and fiber optic cable?
- There is a red light showing on my Digital Receiver. What does it mean?
- Where should I place my eeros?
- Can I set my eeros to use the 2.4 or 5 GHz frequency?
- What is a Digital Receiver?
- How do I reset my eero?
- What are the advantages of using a cable modem to access the Internet?
- How do I connect a DTA to my TV?
- How does a cable modem compare with a dial-up or DSL?
Account & User Guides
My Account
My Account • Pay my Bill • Disconnect Request • Billing Inquiries
- Cable TV
- Internet
FAQ’s • User Guides • eero
MHVoice
Terms & Conditions
System status
- If you are experiencing a service outage, please visit our Outage Center page.
