Catherine B.
14:27 21 Oct 22
The service is awesome.They walked me through a problem and it was solved in minutes.great company to deal with and great customer service. The technicians are fantastic and so helpful
Denise B.
21:14 23 Nov 22
Dan and Jason were amazing for wifi and Eero installation! They were super personable, helpful and cleaned up after themselves! Everyone loves a man who cleans up after themselves 😆 my internet works wonderful in all areas of my house now, and before I barely had service anywhere in here! Midhudson was truly so easy and great from the initial phone call all the way to the installation. I highly recommend this company for wifi!
Lionel J.
16:59 27 Dec 22
Mid Hudson Cablevision was okay to visit has some issues with my service the quality service was not that great the pricing of the basic service I think it's definitely out of control it's not just my opinion it's opinion of quite a few people in the community they need to do something with the pricing
Terri J.
14:23 26 Jul 23
The tech that came to my house to fix the problem was great and solved the problem very quickly.
Chad F.
16:55 26 Jul 23
Expensive … like REALLY expensive. But it does what I need it to do and their customer service (online chat) has been great the few times I’ve needed it.
Victoria L.
00:54 11 Sep 23
Dawn was very helpful and promptly answered my questions offered a great valued information and was very informative about the services the company offers.
James M.
20:43 10 Nov 23
Fast and great service!
Rhonda E.
19:23 16 Nov 23
Yolanda
13:56 05 Nov 23
I want to give an honest opinion,The actual service of internet and broadcast tv is excellent.The customer service needs more patience with customers questions.That's my honest opinion.
Lee M.
17:51 03 Nov 23
I like mid Hudson cable I called this morning 11/3/2023 to pay my bill over the phone I got through quickly and the lady that I spoke to was very nice very courteous I am very happy with Mid-Hudson cable
Edward B.
22:27 02 Nov 23
Very good
Jeffrey S.
17:34 01 Nov 23
Valerie C.
12:25 20 Oct 23
Great customer service
Jacqueline S.
20:28 10 Oct 23
MJB
20:22 09 Oct 23
Sarah B.
14:03 03 Oct 23
Martin K.
13:27 30 Sep 23
Repair man quick efficient smart. Totally positive.Last year's review. Trouble now person on phone wants explanation of whats wrong before sending repair man. If i knew what was wrong ibwould fix it. All i know is it doesn'twork.Again repair person excellent once one gets past terrible person on phone who wants expplamation of whats wrong beyond it doesn't work. Repair people excellent, telephone people difficult.Repair people efficient. Phone people say their job is not to fix problems but to minimize outcalls by repair persons.
Jayson P.
13:44 22 Sep 23
Fiona M.
17:26 16 Sep 23
So quick and responsive! Helped us with our issue right away.
jilliandiperna
13:29 07 Sep 23
Great text customer service, so much easier than waiting on the phone!
Michael Lolkus (.
13:55 28 Aug 23
Friendly customer service
George M.
18:37 21 Aug 23
Warren B.
20:00 09 Aug 23
Needed account info and Mike response quickly and was very helpful
Mike S.
22:00 19 Jul 23
Marina P.
20:25 10 Jul 23
MY experience was efficient, knowledgable and quick.My customer rep, gave me all the information I needed, called me back so I wouldn't have to wait on the phone. Answered all my questions and ultimately gave me an easy seamless experience. Thank you !
Mommy
23:13 01 Jul 23
Very wonderful, human service! Very kind and went above and beyond to help.
katipai R.
15:14 19 Jun 23
Easy set up, helpful customer service, installation arrived when they said they would and were efficient and polite. So far so good on internet speeds!!
sandra R.
13:32 19 Jun 23
Customer service is very nice and understanding
John A.
16:09 17 Jun 23
MidHudson is often the only cable service available here in the smaller rural areas. I love the fact that they are employee owned and find the staff extremely friendly and helpful. Internet speeds are comparable to larger providers in other areas and pricing is fair. They are currently updating to fiber optic with higher speeds. Living in a very rural area of the Catskills, I can not wait for them to make their way here.
Joan S.
20:08 16 Jun 23
Nick was the best tech I've ever had from MH Cable. He was the only tech who actually came to my home and fixed the problem I've had and had been reporting for two years. The techs at the office always tried to fix it through the office, but it never worked.You are lucky to have Nick and hope that you can recruit more like him.Thank you!
Connor M.
13:31 25 May 23
Donna D.
23:58 23 May 23
I don't have an account yet. I used the texting system to get all of my information,they were very helpful.
JOHN P C.
16:58 22 May 23
Katie U.
10:51 09 May 23
When I moved into my apartment i chose to go through Mid-Hudson because there were no other providers in my area. An employee, Eli, came and installed my router with no issues. It was my first time having internet by myself and he made the whole process so easy. He was friendly, courteous, and I am so far pleased with my service.
Ryan D
12:47 12 Apr 23
I love this service compared to the other providers. I always expect there to maintenance and downtime. As a LIVE streamer. I have the basic internet package. Which is insanely worth it. 100down and 7up. If you're paying more than $60 for anything lower than that. You're getting ripped. I see a lot of people complaining about an ISP/CSP and don't seem to understand how a company like that is able to deliver and have some hiccups. They are not that often. Usually expected late evening early morning when everyone is home binge watching and passing out.
Gina K.
17:36 05 Apr 23
Tina W.
23:56 17 Mar 23
Very helpful friendly staff
Stuart S.
15:30 11 Mar 23
The technical support was very helpful. I would have appreciated if they could have sent a technician out today to correct rather than have to wait till next week as it seems the box is faulty.
Patricia Del C.
19:28 04 Mar 23
Ray was knowledgeable and answered specific questions related to getting cable along with internet services.
Edward R.
14:10 24 Feb 23
Contact very helpful and polite.
Doug O
16:44 17 Feb 23
I recently requested information from Mid-Hudson Cablevision via their text service. I requested Mid-Hudson to provide my internet data usage per month. Although MidHudson Cablevision does not normally track usage, the customer service representative went out of their way and quantified my usage. This request help me determine my usage in using a Mobile WiFi unit. Every time I call Mid-Hudson Cablevision, I receive an informative and helpful response. This customer service text service is very helpful and efficient. I highly recommend Mid-Hudson Cablevision.
Michelle S.
15:43 16 Feb 23
George M.
03:18 12 Feb 23
I needed help reprogramming an MHC TV remote, the technician had me straightened out quickly via text messages. Thank you, nice job, very helpful.