Customer Reviews

Check out some of our happy customers below.
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Mid-Hudson Cablevision

4.5

Based on 2358 reviews

See all reviews Write a review

cara Z.

19:53 30 Sep 22

I spoke to Vernon to get internet set up at my house. He explained a few things that hadn't been previously explained, which was very helpful. He made signing up very quick, easy, and informative. I can't speak for the internet service, or the technician yet, but speaking with Vernon was great.

Shelby W.

21:40 03 Oct 22

The woman I talked to wuz very kind and a extremely nice woman. Her name started wit a A. She also had a great personality without a doubt. I love midhudson cable for jus that alone. She should train other staff members to be like her. 👍❤️❤️❤️

Mary Ellen S.

13:52 04 Oct 22

I just got off the phone with Alice ,absolutely great customer service, she was clear ,considerate , helpful in obtaining my business for the company! Thank You

Louis F.

15:54 05 Oct 22

Sabrina did a great job!

Catherine B.

14:27 21 Oct 22

The service is awesome.They walked me through a problem and it was solved in minutes.great company to deal with and great customer service. The technicians are fantastic and so helpful

Denise B.

21:14 23 Nov 22

Dan and Jason were amazing for wifi and Eero installation! They were super personable, helpful and cleaned up after themselves! Everyone loves a man who cleans up after themselves 😆 my internet works wonderful in all areas of my house now, and before I barely had service anywhere in here! Midhudson was truly so easy and great from the initial phone call all the way to the installation. I highly recommend this company for wifi!

Lionel J.

16:59 27 Dec 22

Mid Hudson Cablevision was okay to visit has some issues with my service the quality service was not that great the pricing of the basic service I think it's definitely out of control it's not just my opinion it's opinion of quite a few people in the community they need to do something with the pricing

Elton V.

23:43 24 May 23

Great company, excellent customer service, mid-hudson cable has great channels that has all the old TV shows i love and grew up with, installer was very kind and helpful, and went over everything before he left.great prices also, I would highly recommend mhc.,however in the last 2 months been having lots of problems ,they sent a tech to my home to try to fix all the problems, butproblems still occurs, waste of my money.

Connor M.

13:31 25 May 23

Donna D.

23:58 23 May 23

I don't have an account yet. I used the texting system to get all of my information,they were very helpful.

JOHN P C.

16:58 22 May 23

Katie U.

10:51 09 May 23

When I moved into my apartment i chose to go through Mid-Hudson because there were no other providers in my area. An employee, Eli, came and installed my router with no issues. It was my first time having internet by myself and he made the whole process so easy. He was friendly, courteous, and I am so far pleased with my service.

Ryan D.

12:47 12 Apr 23

I love this service compared to the other providers. I always expect there to maintenance and downtime. As a LIVE streamer. I have the basic internet package. Which is insanely worth it. 100down and 7up. If you're paying more than $60 for anything lower than that. You're getting ripped. I see a lot of people complaining about an ISP/CSP and don't seem to understand how a company like that is able to deliver and have some hiccups. They are not that often. Usually expected late evening early morning when everyone is home binge watching and passing out.

Gina K.

17:36 05 Apr 23

Tina W.

23:56 17 Mar 23

Very helpful friendly staff

Stuart S.

15:30 11 Mar 23

The technical support was very helpful. I would have appreciated if they could have sent a technician out today to correct rather than have to wait till next week as it seems the box is faulty.

Patricia Del C.

19:28 04 Mar 23

Ray was knowledgeable and answered specific questions related to getting cable along with internet services.

Edward R.

14:10 24 Feb 23

Contact very helpful and polite.

Doug O

16:44 17 Feb 23

I recently requested information from Mid-Hudson Cablevision via their text service. I requested Mid-Hudson to provide my internet data usage per month. Although MidHudson Cablevision does not normally track usage, the customer service representative went out of their way and quantified my usage. This request help me determine my usage in using a Mobile WiFi unit. Every time I call Mid-Hudson Cablevision, I receive an informative and helpful response. This customer service text service is very helpful and efficient. I highly recommend Mid-Hudson Cablevision.

Michelle S.

15:43 16 Feb 23

George M.

03:18 12 Feb 23

I needed help reprogramming an MHC TV remote, the technician had me straightened out quickly via text messages. Thank you, nice job, very helpful.

Cece R.

17:48 10 Feb 23

The service received from the representative was A+.Mid-HudsonCable needs to allow other service providers in the area.

Marilyn O.

14:11 08 Feb 23

Rita L.

20:42 07 Feb 23

Called to upgrade my internet and they made it quick and easy. I also needed a tech to come to my house and they sent one the next day.

steve S.

13:43 24 Jan 23

excellent customer service always,Alice is especially courteous,helpful,and patient...thank you

W O R L D C I R C L E

16:16 23 Jan 23

Robert S.

23:42 17 Jan 23

Very prompt in answering my questions.

Dan S.

16:34 06 Jan 23

We have internet-only service from Mid-Hudson Cable in a condo we own and rent out. We recently got a comment from a renter about the internet being slow and dropping every few minutes. I called to ask if there was an upgrade to the router or service we could make to fix the issue.I spoke with John in the IT department. He was SUPER helpful, ran a speed test remotely, and looked at the devices that were connected in the past few days during the rental. He noticed the particular brand of TV we had and explained that he had the same kind and had the same issues with his. He said when he switched TVs, the issue went away.I think this is our problem as well, as I've never had an issue with my phone or laptop connecting. We're really thankful to have someone who stayed on the phone to figure out the issue instead of needlessly upselling us on service or products. Really can't thank them enough.The internet service is otherwise fantastic, and the customer service is unparalleled, in my opinion!

Shiela R.

21:19 15 Dec 22

Kasey K.

17:26 13 Dec 22

Danny S.

17:42 02 Dec 22

Jonah B.

04:55 29 Nov 22

I’ve New York State artist that has been active in Hudson NY and Columbia County since 2006, now very lucky to share my work internationally, and am so impressed with Mid-Hudson Cable, an employee/owned business. It’s an incredibly personal, responsive, and effective company. As an Artist I worked at a unique property with Joshua, who was excellent - and got right to the solution. I am very happy to see this Hudson Valley company thriving while our region, society, and economy build back. 5 Stars!

p D.

23:29 16 Nov 22

Excellent and quick service very professional and safe during this trying times.

Katherine Van C.

18:55 16 Nov 22

Finally the second phone call I was helped on MHC end! Thank you!

Timothy M.

00:26 12 Nov 22

Very quick and helpful online response from James!

MONTALBO E.

23:12 10 Nov 22

Great service ! Fast and Friendly !!

Robert W.

21:25 10 Nov 22

I needed some technical support and after a short conversation with Rebecca I was good to go👍

Judy T.

17:42 10 Nov 22

The workers were speedy, friendly and knowledgeable. I couldn’t ask for more

Jeffrey L.

19:01 08 Nov 22

Richard F.

22:02 07 Nov 22

Bobby S.

01:28 04 Nov 22

Ted S.

22:18 02 Nov 22

Danyelle O.

13:59 02 Nov 22

Edward B.

20:32 01 Nov 22

Jana

16:53 31 Oct 22

Vernon, the virtual assistant, helped me today. He was very thorough, polite, quick to respond and provided me with all the information I needed. Excellent customer service. Thank you, Vernon!

Blue Shirt M.

15:20 24 Oct 22

David A.

19:56 21 Oct 22

During my service install, the techs arrived on time and were very friendly. The install was done quickly even though pole work was required. The modem was configured and they ensured it was working properly and cleaned up after themselves. Fantastic experience!

Erin H.

17:04 21 Oct 22

Brittany L.

16:10 20 Oct 22

We had a young man named Joshua come into our home and hook us up! He was super polite, nice, and well knowledgeable. He went above and beyond to make sure we were set up properly before leaving! Super happy with our service from him especially!

John D.

15:47 20 Oct 22

The initial contact for ordering Internet at home was excellent. Upon installation of service will report further.

Cam B.

14:23 19 Oct 22

Anthony E.

23:05 18 Oct 22

kathy B.

17:32 18 Oct 22

Richard P.

16:47 17 Oct 22

DJ R.

19:46 14 Oct 22

ara D.

16:41 14 Oct 22

WILLIAM VAN V.

22:13 12 Oct 22

William G.

18:23 11 Oct 22

DennisTheMonk

20:48 08 Oct 22

Lynette C.

21:10 07 Oct 22

Mr B.

20:49 06 Oct 22

Rebecca is an excellent customer service representative. She went out of her way to work with me on the issue and resolved it to my satisfaction. She is both prompt and courteous and knowledgeable as well.

Hannah L.

17:30 06 Oct 22

I’m not one to typically post reviews but I felt moved to comment on my positive experience with one of the techs, Eli. He was extremely kind, helpful, and efficient in setting up WiFi service for us. One of the best customer service experiences I’ve encountered! Because of him, I’m glad we chose to go with Mid Hudson Cable! Thanks so much Eli :)

Sam A.

15:48 06 Oct 22

Ray at costomer service was very pleasant knowledgeable and deserves a raise for his communication skills

DENISE F.

22:37 05 Oct 22

I had a concern with my bill and the Rep answered my question quickly and efficiently.

Jeff B.

15:17 05 Oct 22

Great experience and customer service !

Tyrone M.

13:29 05 Oct 22

grayjoey

21:03 04 Oct 22

Regina Zavadzkas G.

16:37 04 Oct 22

Very kind customer service, made setting up in my mew apartment very easy!

Stephine C.

14:23 04 Oct 22

susan S.

23:33 03 Oct 22

Bradley S.

18:31 03 Oct 22

Mid Hudson always provide quality support.......Brad sends

Dorothy W.

15:35 03 Oct 22

I just signed up for wireless internet with Mid-Hudson Cablevision. Their representative Victoria is the consummate associate. Victoria is knowledgeable, professional and personable! I look forward to doing business with Mid-Hudson Cablevision.Donna another representative was so kind. I was having trouble affording my payment and she told me about a government program that aassists with a monthly credit towards my bill. I am so grateful to Donna!!!!!

Joseph T.

15:58 02 Oct 22

Shana F.

19:57 30 Sep 22

so far so good!

Kelly M.

18:21 30 Sep 22

Geno R.

15:02 30 Sep 22

Daniel L.

14:19 30 Sep 22

Paul T.

14:03 30 Sep 22

Daniel M.

23:38 28 Sep 22

Over prices for the service

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Mid-Hudson Cablevision

4.4

Based on 532 reviews

See all reviews Write a review

Martha I.

16:23 24 May 23

the technician understood my problem and helped me right awsy

Anthony B.

20:26 18 May 23

Very good service, and they answered my question and took care of my problem quick.

Jeff B.

18:24 10 May 23

Always have good service. The staff are professional and polite. Fiber Optics next...woohoo!!!!

Rebecca K.

14:53 04 May 23

friendly customer service

Neil C.

20:02 25 Apr 23

extremely helpful and patient

Jennifer Lyn M.

18:04 25 Apr 23

Very helpful and nice.
Annemarie was wonderful to speak to and very polite.

Thank you for your help.

Dawn Webster S.

22:32 23 Apr 23

Communicated via text msg. Tech’s response was prompt and courteous. Addressed and resolved my issue. Very pleased with the service.

Anthony F.

14:04 23 Apr 23

great service and professional technical support

Ginger K.

16:20 28 Mar 23

service. the tech arrived prompt. polite, professional, personable. got right to work, explained everything. great job.

Denise H.

23:41 23 Mar 23

Donna helped simplify a difficult moving transition for my family. Thank you for taking care of us.

Flora F.

11:48 11 Feb 23

The customer service is awesome

Rick K.

00:32 06 Feb 23

Mid-Hudson is very responsive. I texted a question on Sunday evening not expecting an answer till Monday and they got right back to me with an answer. Great service.

Yukes S.

23:15 23 Jan 23

very helpful though messages.

Jean Moras E.

15:36 18 Jan 23

Mid Hudson has delivered reliable, great quality wifi. I am thankful that they now service my home.
The website can be difficult to use and frustrating. Once I began a chat things straightened out quickly. I am now set up with auto pay which is what I was hoping to do

Stephanie M.

15:51 09 Jan 23

polite, clearly understood assistance with questions.
program for financial assistance with cable bills if qualified.

Rachelle G.

22:01 19 Dec 22

Hannah was great on the phone with all my questions and details. Also super friendly, time-efficient, and accurate with every step required when ordering new service!

Susan W.

14:16 19 Dec 22

customer service woman I spoke with was extremely helpful and knowledgeable. was nice not to have to deal with an idiot. Than you.

Alric D.

15:52 16 Nov 22

great customer service well welcome and friendly staff fast internet and Crystal Clear video protect projection

Lois F.

18:41 03 Nov 22

when you call the staff is so pleasant to talk to.they help you with a problem you have.glad I came back to Mid Hudson Cablevision.

Mark M.

15:27 03 Nov 22

Fast internet (with only one slowdown that's affected me in 5.5 months) and friendly customer service.

Maggie C.

15:12 01 Nov 22

the customer service was great

Connie J.

01:33 31 Oct 22

I've had mid- Hudson cable for a while now I just had an issue with my internet connection office hours are closed but got help from Mike from tech support he did an amazing awesome job got my Internet connected fairly quickly without having to send out any technicians found the problem quickly and fixed it for me. They could have let me wait until office hours but Mike solved the problem very well.

Pat H.

16:17 25 Oct 22

just started. everyone is polite and helpful. pluses, they speak English. lol

Melody G.

23:04 11 Oct 22

recently had service at my home and the technician was friendly and efficient. would reccomend MHCable!

Mary Ellen S.

19:00 07 Oct 22

Alice and Jason are the best customer reps you could have at MH Cablevision .Very professional and courteous and helpful .Quick installation.

Mary H.

20:41 03 Oct 22

Customer Rep. Alice was very helpful in helping me to downgrade my service in anticipation of moving. The process was easy and the changes , including a credit to my account, took effect immediately.

Heather Y.

20:24 29 Sep 22

Customer Service is great very friendly and courteous. I am sure they hear complaints all day long. We don’t have competition on the Mountain Top so your stuck with them or satellite. Prices keep going up you pay for things that you don’t use like the guide or sports etc. And they always give incentives to new customers signing on how about give something to customers that have been with you. I am thinking about dropping cable and just paying for internet because with the trying times now we all have to budget the best we can. And I have to have internet for school.

Candy H.

14:11 12 Sep 22

Customer Service for tech support was extremely helpful..specifically Alice. Thank you Alice!!!

Abbey R.

22:48 30 Aug 22

Really nice, genuine customer service. Helped me get started as a new customer in less than 10 minutes!

Bill C.

20:36 17 Aug 22

great customer service Anne-Marie was really great

Ruth F.

22:31 16 Aug 22

way better than any other service out there

Aaron W.

17:22 09 Aug 22

the friendly customer service

Thomas B.

14:44 05 Aug 22

good service but the cost is way to much.

Bob M.

14:34 05 Aug 22

service and response to questions was fast.

Momo T.

00:49 14 Jul 22

Having tried different Investment & trading platform my last experience with Mrs, Hendrick Jennifer is the best, I met a recommendation by someone on a page writing how Ma'am Hendrick Jennifer helped her earn $7,550 with $700 weekly on forex and crypto trading, I’m happy to let you know how excited i feel right now about the outcome, i contacted her to give it a try and i have made withdrawal twice now without any hindrance contact her now to know how its works and thank me later. DM her via WhatsApp:+13523402962 Email:hendrickjennifer550@gmail.com

Terri D.

12:38 13 Jul 22

spoke with Helene in customer service and was very pleasant and helpful. She was able to answer all my questions in a professional manner.
Thank you
Terri Derocha

Steve G.

19:36 05 Jul 22

Unlike Central Hudson!!! lol They answer phones quickly, very professional and informative, answered every question, and made it simple and enjoyable, unlike Central Hudson! Thank you.

Angelo O.

17:26 30 Jun 22

Excellent service very professional he took on a few minutes to set up everything I will recommend 100%

David D.

21:56 24 Jun 22

The customer service has been great! I use the chat for any inquiries and get a fast response always. Today I asked Donna to add more channels to my account, and she was very fast and courteous! I never had personal service like this when I lived a town south in Time Warner's area!

Arthur C.

13:04 23 Jun 22

Representative was extremely helpful and courteous. Everything was explained in a language that was easily understood.

Luis John M.

13:09 17 Jun 22

Brandon was great thank you.

Kathy R.

19:45 16 Jun 22

They were very pleasant on the phone taking my order and answered my questions . He was in no rush to get me off the phone

Anne Marie R.

15:45 11 Jun 22

Mike was very helpful in solving the issue. However, I feel the company as a whole charges way too much money for certain services. But otherwise they are always kind and helpful when I speak with them.

Wency H.

13:29 31 May 22

My agent Alice was great and helped out tremendously with so much ease.

Marcy H.

14:05 23 May 22

So far the office representative has been very helpful when I called to set up
Installation

Heeryoon S.

15:08 19 May 22

Great communication provided by customer service

John P.

15:44 10 May 22

Annemarie was an absolute pleasure to work with. Mid Hudson is lucky to have such a helpful person working for them

Kathleen M.

18:22 02 May 22

Great customer service!

Had a wonderful experience setting up new services for our new home! Thanks!

Jamie S.

17:10 02 May 22

Very prompt responses and helpful allways there when we needed help

Jessica C.

13:34 29 Apr 22

Wonderful service today!!

Jason Edward C.

13:42 22 Apr 22

Fast,reliable, and knowledgeable. I just scheduled my service for the first time I'm looking forward to fast internet!

Brian Keith M.

19:03 18 Apr 22

Fast and reliable service decent pricing all around great company

Tami Pullen J.

17:48 05 Apr 22

I just signed up for service today..I was met with friendly, knowledgeable & professional service. Thank you for a great experience!
👍🤗

Kathy T.

15:25 01 Apr 22

I had to call regarding our TV service. The matter was taken of in a matter of minutes. Very satisfied

John T.

17:10 30 Mar 22

Text-based customer services was great today, on two fronts: phone and tv. Highly responsive, cordial, and attentive to the issues at hand.

Jeffery R L.

10:40 30 Mar 22

Annmarie and Brittany did an exemplary performance of their responsibilities was very impressed!

Brenda W.

22:16 15 Mar 22

I was having an issue with some of my channels and messaged mid Hudson and within 20 minutes my issue was resolved. I recommend Mid Hudson Cable to anyone.

Ed S.

19:58 15 Mar 22

Kind and courteous people to talk to.

Vinnie M.

18:21 14 Mar 22

Very thorough
made me feel very comfortable

Leonard Close S.

16:36 14 Mar 22

I recommend mhc to anyone that needs good a polite service

Tony L.

14:28 14 Mar 22

Called cable to inquire about obtaining the service. The agent was very friendly, knowledgeable answering all my question, and efficient in helping place my order

Michael E. D.

18:58 07 Mar 22

Great customer service!!!

Anthony B.

17:46 02 Mar 22

Good morning my name is Anthony Brown and yesterday I spoke to a customer service agent by the name of Randy because I wanted to find out how much the Internet packages are and his customer service was excellent he told me that because I am a new customer inquiring about internet I can get a special price for a year and I greatly appreciated that I had a few questions because I've never had internet before so I was a little bit hesitant but he was able to answer those questions and so I look forward in the very near future of call me back and having my internet installed Randy is a very valuable asset of the Mid-Hudson cable family I appreciate his great customer service thank you for your time

Jane H.

17:02 01 Mar 22

Thank you to Jason. He did a great job and was very informative on what he was doing today. Very friendly and courteous!

Stu K.

20:21 19 Feb 22

MidHudson CableVision provides excellent programs. Contacts are very responsive to any questions or problems we may have.

Paula C.

16:21 19 Feb 22

Mid Hudson's chat line is a quick way to get accurate info on their services.

Tamara Bailey S.

18:58 18 Feb 22

Excellent customer service! Texting them when you have an issue is a breeze and you don’t have to wait long. Very professional.

Annette S.

23:37 15 Feb 22

Anytime I had an issue it was resolved right away and the employees were always very professional

Lauren B.

13:26 08 Feb 22

Great customer service and was able to get an installation appointment quickly!

Nhut C.

03:09 01 Feb 22

Everyone so helpful and so great

Christine A.

15:20 28 Jan 22

Everyone was Very helpful and great quality service. Thank you

Dominick P.

13:28 28 Jan 22

Friendly, professional, prompt, clear service.

Philip C.

16:54 21 Jan 22

Helene was very helpful with my request. Friendly, helpful and capable.

Kathy M.

19:54 20 Jan 22

Great customer service Can’t wait for my cable and internet to be installed

Mary Beth H.

19:38 19 Jan 22

Had an outage for some reason last night. Referred a free tech to me today and he spent almost an hour checking every connection so I won't have another error. Also discussed with me all that he did.

Elaine N.

14:05 19 Jan 22

Very nice person on the phone. Was able to fulfill my request Will follow up with a call to me later in the week no charge for home visits if there’s a problem. Great Tech assistant named Will who is now doing mostly fiber optics

Catherine J W.

21:19 18 Jan 22

I highly recommend this company
They have always been great to me. I’ve never had an issue they didn’t solve right away. I’ve never had any issues with their service.
My transitions have gone smoothly. Now that I’m moving I sent a text to ask what the process was and received a response right away.
Very great friendly service that made this move that much better. I appreciate mid Hudson greatly and I’m so glad to be able to get their service at our new home.

Thank you so much!

Dawn Sherman B.

16:29 18 Jan 22

Jason, the tech I had today was awesome! RESPECTFUL (wore his mask and shoe covers every minute in my house), KNOWLEDGEABLE(caught more problems than I knew existed AND was able to explain them to me), FOUND PROBLEMS AND FIXED THEM!
Now I gave knowledge to utilize my equipment efficiently!

Great job Jason and MHC!

Dave B.

00:13 18 Jan 22

online chat support was assome helped with my issue, on a holiday.

Theresa M.

15:38 14 Jan 22

I live off Bogart road, and had Verizon dial up service and it was so so so so slow. Finally a guy who works for Mid Hudson cable came to buy something off me, and he said it was their cable on the telephone pole, so I ordered it. Well of course it came after all the ice we had. I would like to give your technician Scott a shout out as I had to go pull his truck up the hill that was covered with ice and help him get back down. I don’t think anyone else would have even attempted to get to my house. I would just like to thank him, and let you know he went above and beyond, and should be recognized for it. Thanks Scott from England. He did a great job. 😁

Darcy B.

14:25 14 Jan 22

tech service and response time amazing. great customer service, text communicating is great!!!

Rondamarie J.

19:43 12 Jan 22

Customer Service is exceptional! Sabrina was understanding -Willing to take the time to work with you & explain things. When we had the Installation done - it was amazing! Kept their end of the bargain- no surprises!
Best ever- the reps offer to give you their direct extension- allows you to work with an individual! 👍

Linda S.

18:50 10 Jan 22

Jason was awesome at installing internet. Whomever I spoke with was polite and courteous glad I left Verizon.

Melissa F.

17:10 04 Jan 22

the woman I talk to was very polite and was able to get me Internet for a very reasonable price every month.

Susan Cioffi C.

18:33 03 Jan 22

It may cost us a lot but the service is excellent. Jason did a fantastic job.

Bis L.

18:10 30 Dec 21

Very good customer services .

Jamie P.

13:15 29 Dec 21

Tech support was so helpful and patient! I do Everett appreciate their help!

Mary L.

16:18 27 Dec 21

Very pleasant representative assisted me.

Sharon S.

13:36 27 Dec 21

My service representative was very helpful and pleasant.

Rhonda J.

21:04 16 Dec 21

Installation of eero was so quick and simple. Really appreciate how fast it was.

Donna W.

18:02 16 Dec 21

My representative was very informative today. She helped me with changing my service

Cheyenne R.

22:44 14 Dec 21

showed up at a reasonable time, set up was quick and easy

Dot T.

14:50 08 Dec 21

Very quick service using text messages.

Elizabeth P.

18:31 03 Dec 21

Thank you to Jason for fixing my cable tv quickly and efficiently!

Elvis T.

18:42 30 Nov 21

Great service and great people working there.

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