Outage/Status Center

We offer several convenient ways to get the help you need.

Whatever it takes to assist you, we’re here. 24/7.

Current Outages/Status

No known outages at this time.

Outage Center Screenshot

Am I in an Outage?

If you’re having difficulty with your Mid-Hudson Cable services and the weather is bad, you may be in an outage. Finding out if you’re in an outage is simple.

How do I know if I’m in an outage?

Right above on this page will indicate if there is currently an outage or you can also chat with us online via Podium at the bottom right of every page.

Outages are also posted on our Facebook page or lastly you can call us directly at (800) 342-5400.

How do I report an outage?

If you’re having trouble with your Mid-Hudson Cable services, first check to see if you’re in a power outage with your power company — Central Hudson, NYSEG or National Grid.  If you are, your Mid-Hudson Cable equipment won’t work. If your power is on, try troubleshooting your equipment.

What next?

  • Are all TV’s in your house having the same issue?
  • Have you checked all the connections including power plugs to your equipment?
  • Have you power cycled your equipment if the issue is affecting only one piece of equipment?
  • Have you checked/changed the batteries in the remote?
  • If an internet issue have you reset your modem or router?

If you’re still having trouble and believe you’re in an outage, contact us to report it.

Report an Outage

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