Troubleshooting your eero or modem connection

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If you’re having trouble with your eero or modem connection when setting up your gateway eero, here are a few things to check:

  1. Make sure your gateway eero is connected to your modem via the Ethernet cord provided in the box.
    • It should clip snuggly into your gateway eero and one of the Ethernet ports on your modem. (Note: Be sure to plug the ethernet cord into the correct port on your modem. On a standard modem, it will plug into the “WAN” or “Internet” port. On a modem/router combo device, it will plug into one of the “LAN” or numbered ports)
  2. Try power cycling your modem.
    • If there’s an on/off switch, switch it off and wait for 30 seconds before switching it back on. If there is no on/off switch, unplug the modem and wait for 30 seconds before plugging it back in. Once the lights stabilize on your modem’s display, you’ve successfully powered it back on.
  3. Try power cycling your gateway eero.
    • You can do this by unplugging and replugging it. Once you’ve plugged it back into power, wait for your eero to boot back up. This should take about 2 minutes.

If you’re not having any luck, give us a call. We’ll be happy to help you get things up and running.